Privacy Policy

This Privacy Policy describes how Zentramart Ltd (“we”, “us”, “our”, or “the Site”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website or otherwise interact with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” refers to any user of our Services, whether you are a customer, website visitor, or other individual whose information we collect.

Company Information:

Company Name: Zentramart Ltd
Company Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom
Email: support@zentramartltd.co.uk

Acceptance of Privacy Policy

By accessing or using any part of our Services, you consent to the collection, use, and disclosure of your personal data in accordance with this Privacy Policy. If you do not agree with any aspect of this policy, you should discontinue use of our Services.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or other operational reasons. Updates will be posted on this page, and we will revise the “Last updated” date accordingly.

Information We Collect

The information we collect depends on how you interact with us. Below are the categories of personal information we collect and how we obtain them.

1. Information You Provide Directly:

Contact Information: Full name, address, phone number, email address.
Order Details: Shipping and billing address, order history, payment confirmation.
Account Information: Username, password, and any security-related information.
Communication Details: Any content you submit via email, forms, or customer support.
Shopping Activity: Items viewed, added to cart, or wishlisted.

2. Information We Collect Automatically (Cookies & Usage Data):

We may collect information through cookies and similar technologies to understand user behavior. This may include:

IP address
Browser and device type
Language preferences
Pages visited, time spent, and navigation behavior
Referring/exit pages
Login activity and technical diagnostics

You can manage cookie preferences through your browser settings.

How We Use Your Information

We use the information we collect for a variety of purposes, including:

To process orders and deliver products or services to you
To verify your identity and manage user accounts
To provide customer support and respond to inquiries
To improve our services and user experience
To send updates, promotions, or marketing communications (only with your consent)
To prevent fraud and maintain security
To comply with legal obligations

How We Share Your Information

We may share your personal data with the following categories of third parties:

Service providers (e.g., payment processors, delivery companies, IT services)
Marketing partners who help us deliver campaigns
Affiliates or subsidiaries, as needed to support business operations
Authorities where required by law or legal proceedings
Parties involved in a business transfer, such as a merger or acquisition

We never sell your personal data to third parties.

Children’s Privacy

Our Services are not intended for children under the age of 13 (or under the minimum legal age in your country). We do not knowingly collect personal data from children.

Security and Data Retention

We use reasonable administrative, technical, and physical measures to protect your personal information. However, no method of transmission or storage is 100% secure.

We retain your personal data only as long as necessary to fulfill the purposes we collected it for, or as required by law.

Your Rights & Choices

Depending on your location (e.g., under the UK GDPR or EU GDPR), you may have the following rights:

Right to access – You can request a copy of the personal data we hold about you.
Right to correction – You may ask us to correct inaccurate or incomplete information.
Right to deletion – You may request that we delete your personal data under certain conditions.
Right to object to processing – You may object to our use of your data for direct marketing or based on legitimate interest.
Right to data portability – You can request your data in a machine-readable format.
Right to withdraw consent – Where processing is based on your consent, you can withdraw it at any time.

To exercise your rights, please contact us at support@zentramartltd.co.uk.

Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, you can contact us at:

Zentramart Ltd
71-75 Shelton Street, Covent Garden
London, United Kingdom
Email: support@zentramartltd.co.uk